Your satisfaction is our priority - clear and fair return policies
We want you to be completely satisfied with your Octas Auto Supplements purchase. Returns and refunds are applicable under the following conditions:
Important: Due to the nature of automotive chemicals, we cannot accept returns of opened or used products unless they are defective or damaged.
To be eligible for a return, you must contact us within 7 days of receiving your order. Returns requested after this period may not be accepted.
Timeline: Contact us within 7 days → Return approval → Ship back product → Refund processed within 5-7 business days
To initiate a return, please follow these steps:
Email us at infooctasindia@gmail.comor call +91 7001155473 with your order details.
Include your order number, reason for return, and clear photos of the product (especially if damaged or defective).
We will review your request and provide return authorization with shipping instructions if approved.
Package the product securely and ship it back to us using the provided instructions. Keep the tracking number for reference.
Once we receive and inspect the returned product, we will process your refund using the original payment method:
The following items cannot be returned for safety and hygiene reasons:
We stand behind the quality of our products. If you experience any issues with product performance that you believe is due to a manufacturing defect, please contact us immediately. We will work with you to resolve the issue, which may include product replacement or refund.
We currently do not offer direct product exchanges. If you need a different product, please return the original item following our return process and place a new order for the desired product.
Have questions about returns or need to initiate a return? Contact our customer service team:
Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM
We typically respond to return requests within 24 hours